Check Lists:Quality Management/Customer KPI

From PMISwiki
Jump to navigation Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.

Customer Key Performance Indicator

This check list provides ideas of relevant Customer KPI's

  • Product compared to expectation.
  • Achieved service targets on operation.
  • Achieved service targets on maintenance of (IT) systems.
  • Network, Server uptime
  • Projects delivered on time / budget / quality
  • Calls answered within one minute